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If you don’t have a Areeni Account, you can sign up via your Facebook or Google Account.
Yes, you can access the Areeni app from multiple devices.
Notifications update you on the current and upcoming promotions and campaigns or the discounts offered by Areeni.
If you want to Turn-on the Push Notifications, you need to follow the below-mentioned steps:
1. Open Areeni App & click My Accounts
2. Click Settings
3. Select Messages
4. You can check the desired notifications
If you want to Turn-off the Push Notifications, uncheck the relevant Message type that you no longer wish to receive.
Please follow the below simple steps to reset your password:
Click Forgot Password
Add Phone Number or Email
Press Send to get the Verification Code on Email/SMS.
Click Verify Code
Enter New Password
Retype Password to confirm
Your password will be reset.
To Subscribe to the Newsletter of Areeni, you need to follow the below simple steps on the Areeni Website:
Log in to your Account
Tap your name at the top right corner
Click Manage My Account
Click Subscribe from our Newsletter under the Personal Profile section
Read Areeni Privacy Policy
If you agree to the policy, click Subscribe
It’s easy! Just follow the below steps:
For Desktop:
Start by clicking on “Sign Up” in the top right corner of your screen.
You will then be asked to provide some basic & valid information.
When you have provided the required information.
Click “Submit” to finish the sign-up process.
We will also send you an email to welcome you to Areeni
Click Here to “Sign Up” now.
You can change your personal details on Areeni by following the below simple steps:
Open the Areeni app and log in to your Account
Click Setting
Click Account information
Select the Field you want to update. You can change your Name, Password, Number, Email, Gender, and Birthday date.
Only 1 phone number can be registered under each Areeni account.
You have an existing account with the same phone number In this case, you can log in to your existing account and continue to use it.
If you have forgotten your password, simply reset your password in the login page accordingly.
If you are unable to create an account or change to your new phone number, you can:
Try again using another phone number. Contact our Customer Service Team for further assistance.
Areeni always values the voice of customers and we always welcome your suggestions and feedback. These suggestions and feedback help us to improve our services.
If you have any suggestions or feedback related to our services, application, website, policies, etc then you can email us at customer-care@areeni.com.
Our helpline number is 000-000-123456. You can contact us from Monday to Sunday, 9:00 AM to 9:00 PM.
Although we strive for perfection at Areeni, users may experience bugs and technical issues from time to time. Kindly refer to the guide below for basic troubleshooting steps:
*Note: These steps are to be attempted individually.
Technical Issues on Areeni via Web Browser
Clear web browser cache
Try to use different web browsers (e.g Chrome, Firefox, Opera, Safari, etc.)
Technical Issues on Areeni via Areeni App
Clear cache on your Areeni App by following the below steps:
Account > Settings > General > Clear CacheExit the app, clear from recent apps, and try opening the app again
Uninstall and reinstall the app if the above methods did not work
If you are still facing issues accessing the Areeni platform, kindly contact us on live chat from 09:00 a.m. to 09:00 p.m.
In case you don’t receive the OTP when signing up, please contact us via live chat from 09:00 a.m. to 09:00 p.m. We will facilitate you accordingly.
You need to contact us via Live Chat from 09:00 a.m. to 09:00 p.m. to deactivate your account.
Once your account is deactivated, you may not be able to make the below changes.
You cannot use the same email and contact number to create a new account.
You will not have access to your customer profile including your reviews and purchase history.
You won’t be able to log in to your Areeni account, which means you cannot file any return or refund request. You cannot use your Areeni wallet amount if there is any.
NOTE: You can always keep your account active but simply log-out from your account and unsubscribe from our newsletter. This way you will not receive any Push Notifications or emails from Areeni but your account will be active for any time you wish to come back and shop again from Areeni.
The Privacy Policy at Areeni can help you with the following concerns:
How we collect, use, and (under certain conditions) disclose your personal information
The steps we have taken to secure your personal information
The Privacy Policy explains your options regarding the collection, use, and disclosure of your personal information.
Please visit the Privacy & Confidentiality to learn more
We are focused on ensuring that no incidents of fraud and scams take place. Please reach out to us via live chat if you come across any suspicious activity related to Areeni.
Fraudulent activities can include:
1. Messages received on WhatsApp from sellers claiming to be a part of our Areeni seller community
2. Facebook pages that claim to be associated with our platform and selling Areeni products
3. Orders not packed in the packaging of Areeni
4. Delivery agents acting to be DEX Heroes
5. Individuals representing Areeni Customer Service Agents and asking for bank account details.
6. Other websites that are similar in name to areeni.com
It is highly advisable to not share your Login Credentials with anyone. If you feel that someone has logged into your account and placed the order, please reach out to us via live chat between 9 a.m. to 9 p.m. The Issue Resolution team will look into it and facilitate you accordingly.
Orders
A Collectible Voucher is one that can be collected and stored in a customer’s account for later usage before it expires. Discounts are automatically applied once the criteria are met.
Collectible Voucher Terms & Conditions:
There is no limit for collecting vouchers from a seller. You can collect as many vouchers as you want, however, you can only use one voucher per seller in an order.
Collectible vouchers are non-transferable.
You can make a purchase using the voucher anytime till the voucher is valid.
Collectible vouchers will reflect in the Vouchers section in the Account tab.
Voucher validity can be viewed in the Vouchers section of My Accounts in the Areeni website.
Voucher code and collectible vouchers can be used together.
You can check the validity of the Voucher under the Voucher detail.
You can check the available vouchers in your Account by following the below simple steps:
Login to Areeni Account and click on the Account option at the bottom of your homepage.
You will see the Vouchers option next to areeni wallet. Click the Vouchers option.
- You can check all the Vouchers available in your account. For more details like T&Cs and validity of any voucher click on the Detail option.
Please follow the below steps to use a Gift Card/ Voucher Code.
Choose the product and select Add to Cart
Add the Gift Card / Voucher Code in the “Enter Voucher Code” option.
Click Apply. If the voucher is applied it will show the discount amount on the same page.
Click Check Out
There are 4 scenarios where a voucher code typed by a user are not accepted:
The voucher is already redeemed by the customer:
Vouchers always have a usage limit per customer. If you have already availed of that limit and then again you try to use that voucher, the system will not allow you to use it and it will show the error.- Voucher is fully redeemed:
Every Voucher has a limited quantity. If all vouchers have been used by the previous customers (for example: if voucher quantity is 5000 and all 5000 customers have redeemed the voucher), then the error will appear. Voucher has expired:
You will get the below error if you use any expired voucher code.Voucher does not exist:
If the user has typed an incorrect voucher code. It will show the error.
If you get Voucher Invalid error during checkout, please check the Voucher’s Terms & Conditions and validate.
If the issue still exists, please reach out to us via live chat from 9:30 a.m. to 5 p.m. We will facilitate you accordingly.
Upon the order confirmation, please expect Notification via any of the below channels:
SMS
E-mail
Push Notification on the app
If it requires manual confirmation, our team will contact you via call within 24 hours after order placement.
NOTE: Delay in confirmation SMS may occur due to network error.
In order to ensure complete customer satisfaction, the following details are provided on the product page:
-
Overview: The overview consists of Product Specifications, Installment, Delivery and Service.
-
Ratings: To find Ratings & Reviews by customers, navigate to the Ratings section.
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Product Details: The Product Details consist of Product Highlights and Description.
-
Recommendations: To evaluate the different products of the same category, Recommendations are provided to help customers make informed decisions.
To know more about the seller’s performance, check the following:
-
Seller Ratings: The customers rate the sellers on the basis of their satisfaction level.
-
Ship on Time: Seller’s commitment to delivery is determined by Ship on Time rate.
-
Chat Response Rate: This rate shows the responsive attitude of sellers to the customers.
If you are having trouble placing or adding products to your cart, please make sure that you have made all relevant Sizes and Color selections.
- If the problem still exists, this may mean that the item you are trying to buy is Sold Out.
We have a huge seller base and each seller sources their product differently due to which prices fluctuate for the same product but you can choose depending on your preference as the product quality remains the same.
To keep yourself updated on the exciting discounts and Flash Sales, check out the Flash Sale on the Main Page
Click ‘Shop More‘ to know more about the daily updates on sales
To add the quantity of an item,
Main Page > Cart > Quantity > Add to Cart
Choose the count of the item you wish to purchase.To remove an item from your shopping cart, please follow these steps:
Cart > Selected item > Delete
We are here to help you, please be notified that you must have registered your Areeni account in order to purchase from Areeni.
Kindly follow the simple steps below:
Search for the Product by browsing through the product categories on Areeni.
To add an item to your cart, click Add to Cart
Once all the items have been added to the cart, tap Check Out.
If you have any discount vouchers, you can enter the code at the bottom of the Check Out page to get the discount.
Select your preferred Delivery Option (Express Delivery / Normal Delivery)
Click Proceed to Pay.
Select your preferred Payment Method
Once you’ve verified your details, click Confirm Order to complete your order.
Unfortunately, our customer service representatives are unable to place an order.
However, placing an order on Areeni is really simple, and we would love it if you try it out for yourself! Simply create an account, select what you are looking for, and pay!
We recommend that you refer to this link for more information.
If you are facing the error while placing the order then please check the below points for reasons & resolutions.
Reason – If you are using any Voucher & facing this error after checkout. There would be some issue with that voucher.
Resolution – Remove the voucher then try again to place the order.Reason – If you are ordering any item more than its limit. (e.g. you can order 5 quantities of one item in one order & 10 on the same day. If you exceed the count it will show this error).
Resolution – Reduce the item quantity or contact us via Live Chat.Reason – Your account history for the last 2 months should be as per below:
– Low cancellation ratio
– High successful order ratio (there should be more than 5 successful orders within 2 months)
– Low return & refund ratio
Resolution – Create a new account then try to place the order.Reason – If you are placing too many orders in a short time (10 – 15 orders in one hour).
Resolution – Wait for 30 mins then try to place the order again.Reason – If you are ordering packaging material from any Buyer Account.
Resolution – Place the order from your Seller Account.
If still, you are facing the same issue then do contact us via Live Chat from 09:00 am to 09:00 pm.
Processing: Your order has been entered in the order pool of Areeni. Once confirmed by the seller, it will be delivered within a given timeline.
Shipped: Your order has been received from the seller and is on its way via courier. It will be delivered to you as per the standard delivery time. You may track your order from your Areeni App, Account > View All > Track Package.
Delivered: Your order has been delivered to you.
Canceled: Your order has been marked canceled. The details and reason for the cancellation will be stated once you click the Cancellation Notification.
After receiving the parcel, you may Review the product(s) based on your satisfaction level.
You can rate products with stars like these!
Five Stars – I Love it ★★★★★
Four Stars – I Like It ★★★★
Three Stars – It’s OK ★★★
Two Stars – I Don’t Like It ★★
One star – I hate It ★
Reviewing product(s) is easy and involves the below-mentioned steps:
- Open the Areeni Website and log in to your Account
2. After logging in, click on To Review.
3. To share your overall shopping experience with Areeni, select Review under the My Reviews tab.
4. You can now Rate and Review your experience with Areeni, and can share the images of the received parcel.
5. When you are done writing your review and want to get it published, please select Submit.
To know the reason for Cancellation, click the Notification that you have received.
For more details on cancellation, click Account, and select Cancellation. You will be redirected to a page where you can view your canceled order. Click on the order that you want to check. The details and reason for the cancellation will be stated there.
Once your order is marked as shipped and enters the shipping parameters, Areeni cannot halt the delivery of the product since the import process has started. Therefore you cannot cancel your order once it has been shipped.
You can contact us via live chat if the order is not shipped, we will facilitate you accordingly.
The usage of the voucher, once it has been applied to order depends on the nature of the voucher. Some vouchers can be reused while some are just one-time vouchers.
To know more about the nature of the voucher and its application, contact us on the live chat between 09:00 a.m. to 09:00 p.m.
Canceling your orders on Areeni is easy and hassle-free. Areeni’s cancellation policy states that you can cancel your order from your Areeni account before the order is shipped out from Areeni’s warehouse or has been dispatched by the seller.
If your order is already on its way to be shipped, you can contact us on the live chat channel, and we will facilitate your order cancelation request.
In order to cancel any order please follow the steps below:
1: Click View All in the My Orders section on the Account page of your Areeni Website
2: Click on the order you want to cancel, select Cancel
3: Select Cancellation Reason, click Confirm.
4: Write in your cancellation comments in the Additional Comments field and click Submit, to confirm your cancellation.
NOTE: Areeni’s cancellation policy states that you can cancel your order from your Areeni account before the order is shipped out from Areeni’s warehouse or has been dispatched by the seller. If your order is already on its way to be shipped, you can contact us on live chat from 09:00 a.m. to 09:00 p.m.
If you have accidentally ordered duplicate items, you may cancel the order if it’s at Payment Pending or Processing Stage.
If the order status is Shipped and you are NOT able to track the order through the Consignment Number, then you are requested to contact us via live chat between 09:00 a.m. to 09:00 p.m.
- If the order status is Shipped and you are able to track the order through the Consignment Number, then you are requested to refuse the order when it is delivered to you.
Payments
When making an online payment at Areeni, kindly note and verify the following details:
Contact details
Account details
Expiry Date of the card
CVV code of the card
NOTE: Make sure you enter the received One Time Password (OTP) before it expires
For checking the ongoing discounts on payment partners, visit the banner on the home page.
Also, the promotion discounts, e.g “Get 10% off, max Rs, 1000.” are mentioned as well at the Check Out page.
There is no limitation on the number of cards to save on Areeni. Every time a customer pays through a card, a One Time Password will be received on the registered mobile number, which needs to be entered for account verification
EMI does not have any down payment or any other hidden cost attached to it.
The following banks charge a processing fee upon activation of the EMI plan:
Bank Names | 3 Months | 6 Months | 12 Months | 18 Months | ||||
| Processing Fee | Markup | Processing Fee | Markup | Processing Fee | Markup | Processing Fee | Markup |
Standard Chartered | 0% | 0% | 5.50% | 0% | 11.50% | 0% | N/A | N/A |
Silk bank | Rs. 1500 or 1.5% (whichever is higher)+FED | 0% | Rs. 1500 or 1.5% (whichever is higher)+FED | 12% | Rs. 1500 or 1.5% (whichever is higher)+FED | 24% | N/A | N/A |
Bank Alfalah | 0% | 0% | 0% | 11.11% | 0% | 22.21% | 0% | 33.33% |
MCB | 2.50% | 0% | 2.50% | 0% | 2.50% | 0% | N/A | N/A |
UBL | 1.53% or Rs 600 (whichever is higher) | 0% | 1.53% or Rs 600 (whichever is higher) | 0% | 1.53% or Rs 600 (whichever is higher) | 0% | N/A | N/A |
To add the card details, you need to click on Toggle Button next to the Save Card option on the payment page.
Please follow the below simple steps on the product page:
Add to Cart > Check Out > Proceed to Pay > Select Credit / Debit Card > Enter Card Details > Save Now
- Credit/Debit Card (VISA/MasterCard)
- Easypaisa Mobile Account (other than Digital Goods)
- JazzCash Mobile Account
- UnionPay Card
- Easy Monthly Installments
- Internet Banking
- COD (Cash on delivery is live for the specific cities.)
We’re sorry! Due to some technical issues, you may experience delays in the processing of your refund withdrawals.
You are requested to please cooperate and be patient. For more details, please contact us via Live Chat
Scenario 1:You may have entered incorrect payment details. Please update your card details or contact your bank for further assistance.
Scenario 2:You may face “Transaction declined by risk scanning” while placing any prepaid order and this is to prevent fraud or fake transactions. Below are the reasons that cause fake/fraud transactions:
Resolution: In order to resolve any of these issues and enhance your experience, please shift to some other payment method. If you still face the same issue or need better assistance. Please do contact us via Live Chat from 09:00 a.m. to 09:00 p.m.
S. No | Detected Risk Scenario | Detected Risk Description |
1 | One debit/credit card is being used on multiple accounts | This is to prevent online fake transactions |
2 | An order doesn’t match customer behavior (e.g. very large value order placed) | The history of the previous orders of an account has a big difference when compared to the order being placed |
3 | Too many frequently placed high amount orders. | Multiple high-value orders are being placed. |
4 | Change in customer’s IP address (foreign IP address) | Account being operated from another IP address (foreign) |
5 | Use of Foreign Bank Card | Foreign Bank Credit/Debit card is being used. |
Scenario 3:If you are unable to get the OTP while paying from EasyPaisa Direct then you need to follow the points.
Telenor users: Input your 5-digit PIN into the USSD prompt.
For other network users: Login in your Easypaisa app> Tap on the top-left Menu to approve the payment in “My approvals”
Shipping & Delivery
We have a huge seller base and each seller sources their product differently, due to which prices fluctuate for the same product but you can choose depending on your preference as the product quality remains the same.
Upon the order confirmation, please expect Notification via any of the below channels:
SMS
E-mail
Push Notification on the app
If it requires manual confirmation, our team will contact you via call within 24 hours after order placement.
NOTE: Delay in confirmation SMS may occur due to network error.
Unfortunately, open box delivery at Areeni is not allowed. You need to receive the parcel and pay the rider. After unwrapping the package, if you face any issue then you may return it to Areeni.
You can know more by visiting the Return Policy of Areeni.
We at Areeni try our level best to ensure that customers receive products that meet their expectations. We would like to sincerely apologize because of the absence of some items from your order. There could be 3 possible scenarios for the delivery of missing items, which are mentioned below:
CASE 1:
Items sourced from different sellers are often shipped separately to ensure no delay in the fulfillment of your order. Rest assured that you will get all your items within the delivery period mentioned on those items’ product pages.
You may check for the delivery of your order by tracking against the Consignment Number (Example: PK-DEX*********). If all the items are tagged on the same Consignment Number, then your complete order will be delivered in one go.
My Orders> Select your order > Track Package
CASE 2:
If the order is tagged under different Consignment Numbers, then you may receive items at different timings, as partial delivery. To know more about partial delivery, please visit the link
CASE 3:
If all your items are tagged under the same Consignment Number, and if any item is missing, then you are requested to contact us via live chat to register your complaint. The issue will be investigated and a resolution will be provided to you by a member of our Complaint management team.
We look forward to shopping with you again!
We always try our best to deliver your order at the earliest! Find the delivery time on every product page in the section Delivery.
If you have already ordered, follow the below steps:
1: Navigate to Account, and click View All under My Orders
2: Click Order Number, then the Order Status
3: Find the estimated delivery timeline on top of your item.
Items sourced from different sellers are often shipped separately to make sure there is no delay in the fulfillment of your order. You will get all your items within the estimated delivery time and no extra charges are applied for delivering them separately.
Please know that the delivery charges are visible on the final checkout page and are calculated based on the following:
Number of items in the order
Weight of the items
Delivery Location
If you include multiple items in your order, then certain caps on charges may apply depending on the category and weight.
The rider may reach out to you if he needs clarity on the delivery location, or needs to confirm the availability.
If you missed the delivery, we’d attempt to deliver your order again. The rider may contact you to confirm your availability or location.
We will attempt the delivery of your order for 3 times before canceling it.
If you missed the delivery due to any reason, we’ll attempt to deliver your order again, the next working day. We will attempt 3 times for the delivery of your order before canceling it.
The most common reasons for delivery delays are:
1) Seller Sourcing Issues: The seller could take longer than expected time to fulfill your order.
2) Courier service delay: Either DEX or one of our 3PL partners is taking longer than expected time to deliver your order.
3) Cross Border shipment delay: Due to Air Transportation or customs delays, your Cross Border order may take longer than usual to be delivered.
4) Customer not available: Our Delivery Hero has not been able to get in touch with the customer.
5) Wrong Address / Phone Number: While placing an order the customer has entered an incorrect address or phone number, leading to late delivery.
6) Extreme Weather: The weather conditions of the destined city may be rough, for example, heavy rainfall, smog, landslide, etc., which may result in a delivery hold-up.
7) Law and Order conditions: Due to religious procession, lockdowns, strike issues resulting in route blocking, you may receive your package after the promised time
To track your order, simply head over to
Login > My Orders > Select your order > Track Package
Log in your Areeni account. Click on the Account option.
Click View All.
Click on the Order Number you want to track.
Click on Track Package button.
Now you will see all the package statuses, order tracking ID and receiver name (if item is delivered).
You can LIVE track the Order Journey at every stage from the Order Placement till the Order Delivery at My Orders Section
3rd party Tracking
Alternatively, for 3rd party couriers, you can also track your parcel with the tracking number provided. You can find your tracking number by following the below steps:
My Orders > Select your Order > Tracking Number
TCS: Paste your tracking number on TCS Tracking Portal or call their UAN: (021) 111-123-456
Leopard: Paste your tracking number on Leopard Tracking Portal or call their UAN: (021) 111300-786
We at Areeni try our level best to ensure that customers receive products that meet their expectations. We would like to sincerely apologize for the poor item that you have received. You may return the item(s) by submitting the Order Return Form.
1- Login to your account
2- Select the Order by clicking View All button in the My Orders tab
3- Click Return
4- Fill in the complete details regarding return reason and choose to pick up/drop-off option
5- Pack the order along with all the accessories/freebies with the seller’s packaging and label the package with Return Label which can be printed as soon as the return form is filled
6- Drop the package to the nearest drop-off or wait for our pick-up partner (Depending on the option you have chosen)
Different products have different return policies to safeguard customer interests, please visit the Return Policy of Areeni
We are sorry for the poor service that you experienced on our platform but we will ensure that your issue is resolved on an urgent basis. Please give us one more chance to serve you.
Global / Overseas products are internationally sourced products and take 30-35 flat days to be delivered to your doorstep. To know more about the Global Collection range at Areeni, please visit Global Collection.
Areeni strives to ensure that customers enjoy the ultimate shopping experience on the platform, and reap the benefits of online shopping while experiencing true customer delight.
Our teams are working round the clock to ensure that your experience is as good as it could be, and really appreciate you for visiting the Help Center. We have dedicated a team member to follow up with our Delivery Partner with regards to the concern with the rider. Feel free to click on the Live Chat between 09:00 am to 09:00 p.m and we’d b happy to assist you
You can not change any detail in your order once it is placed. If your order is in the “Processing” stage, please cancel it and place a new order with the updated details.
To know more about how to cancel your order, please visit Order Cancellation Guide
To update your personal details including name, email address, phone number, and shipping address please follow the steps below:
1- Login to your Areeni Account
2- Click Setting (top right corner)
3- Click Account Information or Address Book.
4- Edit the information you want to update & click Save.
If your order is confirmed by the seller, and you can not cancel it, please contact us on the live chat from 09:00 am to 09:00 p.m, we will facilitate the change of address for you.
We apologize for the inconvenience that caused you to register a complaint at Areeni.
It takes 3 working days to respond to the complaint. If you have not heard back from our Complaint Resolution team, please contact us on live chat between 09:00 am to 09:00 p.m.
The complaint management team will be happy to assist you.
You can contact us if your parcel is delay via Live Chat between 09:00 am to 09:00 pm. We will let you know the reason of delay and also escalate your complaint for quick delivery.
Furthermore, please note that the delays have been due to any of these reasons. You can also identify the reason for the delay by checking the tracking id on the courier partner portal or tracking your order on Areeni website.
3rd party Tracking
You check the exact location and exact reason if there is any delay on 3rd party tracking portal. You can find your tracking number by following the below steps:
My Orders> Select your Order > Tracking Number
TCS: Paste your tracking number on TCS Tracking Portal or call their UAN: (021) 111-123-456
Leopard: Paste your tracking number on Leopard Tracking Portal or call their UAN: (021) 111300-786
Return
Returning an item is free and this is the same for both “Pick-up” and “Drop-off” options.
For all returns, the following needs to be ensured:
- The product must be unworn, unwashed, and unaltered (if applicable). Fashion products can be tried on to see if they fit.
- Include any of the following that came together with your product: free gifts, warranties, tags, labels, manuals, or any other accessories. (If applicable).
- The product must be returned in original and undamaged manufacturer packaging. Do not put tape or stickers on the manufacturer’s box.
- If Areeni packaging has been damaged, wrap the product in another layer of external packaging like plastic to avoid damage to the parcel during transportation.
- The product must be in the same condition as received.
Note: Pack your items according to their respective return tracking number. Items with different tracking numbers must not be packed together.
Once you have packed your items, you can either choose to drop them off or get your item picked up.
Return evaluation process
Once your return reaches Areeni, it will go through an evaluation which may take up to 3-5 business days.
If your return claim is valid, your refund will be processed and you will receive an SMS and email notification. If your return claim is invalid, your item will be returned to you along with the reason for rejection of the return.
Tracking your Returns
You can track your return progress under Account, simply head over to My Returns > Select the order > Return Requested.
For packages delivered by a third-party courier, you can use your Return Tracking Number on the tracking page of TCS or LCS.
After you have submitted your request, and your item has been picked up or dropped off, it takes 6-10 business days for the return process to be completed.
You may refer to the image below to have a better understanding of the Return Process.
Return Timelines
We first check the items received from you to verify the issue highlighted in your return claim. This usually takes from 6 to 10 business days. You can find the details below:
Once the return process has been completed, it takes an additional 5-10 business days for the refund to be reflected on your bank or card statement.
Return must be within the applicable return time window
Item Status must be “Delivered”
Your item may be delivered to you, but its status on the app may not yet be ‘Delivered’. Please allow up to 24 hours for the status to be updated so you can request for Return. Do not worry, the return window will only begin when the status has been updated.
Valid reasons to return an item
You can request for return if:
- Item is damaged, defective, or expired
- Item is incorrect, counterfeit, or not as advertised
- Item is of incorrect size or does not fit you
- Item, freebie, or accessory is missing
- You changed your mind
Applicable categories for change of mind
Please note that your item is eligible for a return for “Change of Mind” if it falls in any of the following categories:
For overseas products, please refer to the product page to check the applicable return reasons.
Conditions for Returns
- The product must be unused, unwashed, and unaltered (if applicable). Fashion products can be tried on to see if they fit.
- The product must be in the same condition as received.
- Include any of the following that came together with your item: free gifts, warranty card, tags, labels, manuals, any other accessories
- The product must be returned in original and undamaged manufacturer packaging or box.
- Do not put tape or stickers on the manufacturers’ box.
- If Areeni packaging has been damaged, wrap the product in another layer of external packaging like plastic to avoid damage to the parcel during transportation.
- If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
Note: If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
You can read more on how to pack and label your package.
Non-returnable Items
Items can not be returned if they are “non-returnable”. Digital goods items cannot be returned via the return form. If you want to return items in these categories please contact customer service.
To access the return tracking number, please follow these steps:
1 – Go to Account > My Returns
2 – Select the order to be returned
3 – Click on Return Requested
4 – You can now view the return tracking number
For packages delivered by a third-party courier, you can use your Return Tracking Number on the tracking page of TCS or LCS.
You can track your return progress under Account, simply head over to My Returns > Select your order > Return Requested.
3rd party Tracking
Alternatively, for 3rd party couriers, you can also track your parcel using the Return tracking number.
TCS: Paste your return tracking number on the TCS Tracking Page website or call their UAN: (021) 111-123-456.
Leopard: Paste your return tracking number on the Leopard Tracking Pagewebsite or call their UAN: (021) 111300-786.
If your product does not have E-Warranty, and you did not receive a card, please reach out to Areeni Customer Care and we will arrange a Warranty Card for you, or facilitate a return in case a card cannot be arranged
If you bought a product that is eligible for servicing, please send the product(s) directly to the Service Center indicated on the warranty card included with your product. If your product falls under E-Warranty and has no card, please refer to the brand website for information on authorized service centers.
For a prompt warranty claim kindly include all the accessories, information included in the packaging, and proof of purchase from Areeni (invoice).
If your product is within the warranty duration and malfunctions during normal usage, you do not have to worry about the repairing cost. You will be covered.
If your product is past the warranty duration, is physically damaged, or violates a warranty condition as set out by the manufacturer, you will be responsible for the repair cost. We suggest you repair the product at the service center authorized by the manufacturer for better quality services.
If a warranty is offered on a product, the warranty period will be displayed on the product page, under the Service section, below delivery information.
Alternatively, for a website, you can view the warranty period in the service section, found in the overview of the product.
Seller warranty
If your product is eligible for a seller warranty it will be indicated as “local seller warranty” on the product detail page. For a seller warranty, please contact the seller. The contact details of the seller can be found on the invoice.
Brand warranty
If your product is eligible for the brand warranty it will be indicated as “brand warranty” on the product detail page. For brand warranty, please refer to the Brand Contact List.
Note: For device-related issues after usage or the expiration of the return window, seller warranty or brand warranty could be given by the seller or brand.
If it has been less than 7 days since delivery:
You may be able to return your product without using a warranty. Please log a return using the Areeni website. See our Return Policy for detailed information.
If it has been more than 7 days since delivery and the product has a warranty:
Please contact the manufacturer directly for repairs and replacement.
If it has been more than 7 days since delivery and the product has no warranty
Unfortunately, Areeni will be unable to cover the item and you will have to undergo the repair process independently.
Note: For device-related issues after usage or the expiration of the return window, seller warranty or brand warranty could be given by the seller or brand.
Below mentioned are the two options that you can choose to return your items. You can choose these options while filling the return form.
- Pick-up Hand over the securely packed return parcel to courier and we will take care of the rest. Your item will be picked up within 1-5 working days.
Note:- The pickup option is available for all the Bulky Item Returns across the country.
- The pickup option for the non-bulky items is available only in Karachi, Lahore, Islamabad, and Rawalpindi.
- Drop-off You can drop off your item at the nearest TCS express center. You must drop off your item within 2-3 working days.
Fill out the online return form by going to My orders > Select your order > Return. Select the Return method: Pick-up or Drop-off.
Tracking your Returns
You can track your return progress under Account, simply head over to My Returns > Select the order > Return Requested.
For packages delivered by a third-party courier, you can use your Return Tracking Number on the tracking page of TCS or LCS.
We check the items received from you to verify the issue highlighted in your return claim. This quality evaluation process begins once your item has been picked up or dropped off and usually takes 3 to 5 business days the item reaches our Warehouse.
The refund process will only begin after we have completed evaluating your returned product and your return claim was deemed valid. You will be notified via email and SMS once your refund has been processed. If it is an invalid return, the product will be sent back to you and you will be informed of the reason for return rejection.
Please drop off your items according to the option you chose when you were submitting your return form. Items must be dropped off within 5 working days.
PK-TCS: Find your nearest TCS center.
You can make a return request items and within 7 days for every item upon receipt of shipment.
Steps for Return
To initiate a return please login to your account > My account > View all orders > Select the order > Return.
If your product is damaged, defective, incorrect, or incomplete at the time of delivery, please file a return request on the app or website within 7 days for any item of the delivery date.
For selected categories, we accept a change of mind: Men’s Fashion, Women’s Fashion, Men’s Bags, Women’s Bags, Luggage & Suitcase, Bedding, and Bath. Exceptions are women’s intimate apparel, men’s innerwear, swimwear, eyewear, jewelry, watches, duffel bags, and shoe care.
For device-related issues after usage or the expiration of the return window, seller warranty or brand warranty could be given by the seller. For a seller warranty, please contact the seller. The contact details of the seller can be found on the invoice. For brand warranty,
please refer to the Brand Contact List. For more information on warranty claims please view our Warranty Policy.
Please note that certain items marked as non-returnable on the product page are not eligible for return. For more information view the complete list of non-returnable items.
“Click here” to view the policy for Overseas Products.
Valid reasons to return an item
Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
Delivered Product is incorrect (presentation different on the website) / incomplete (missing parts)
Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) – eligible for selected products only
Conditions for Returns
The product must be unused, unworn, unwashed, and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn.
The product must include the original tags, user manual, warranty cards, freebies, and accessories.
The product must be returned in the original and undamaged manufacturer packaging/box. If the product was delivered in the second layer of Areeni packaging, it must be returned in the same condition with a return shipping label attached. Do not put tape or stickers on the manufacturers’ box.
If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
Note: It is no longer necessary to print out the Return Label. You can now authorize returns with the Return Tracking Number that is issued after completing the steps for Return.
1.Brand Warranty: This limited warranty will apply to the products. For product defects under normal use circumstances and at the discretion of the company, Brand will provide free of charge repair and/or replacement services within the warranty period. Areeni will not take any responsibility for the after-sale services.
2.Service warranty: Areeni will take the responsibility to get the product serviced from the vendor or the customer may visit the vendor directly as well with the invoice paper to claim the warranty. Please note if any part of the product needs to be replaced for repair under this warranty policy, the customer will have to pay for that part.
Violations against warranty, including but not limited to customer-induced damage, such as self-repairs, broken display, bending, scratch, dent, burn, soaked or liquid damage, root or manual update, failure to comply with product manual, and so on.
Refunds
Note: Once a decision has been made on your return, you are notified via a push notification on the Areeni website as well as an email.
Refund Timelines
Please see the chart below for more information on refund processing time based on the payment method used at the time of purchase.
To check on the return or cancellation status, please log into your Areeni Account and go to My Returns or My Cancellations found in your Account menu. When your refund has been issued, you will receive an email and SMS from us
Once your refund status has been updated to “Refunded”, our refund will generally take up to 10 days to reflect on your bank statement. You will receive an email and SMS confirmation from us when your refund has been issued.
Your refund will be based on the payment method used at the time of purchase.
Your Refund is processed as soon as your return process is completed. In the first part, we check the items received from you to verify the issue highlighted in your return claim. This usually takes from 6 to 10 business days. You can find the details below:
Once we’ve verified and accepted your return, we initiate the refund process
The shipping fee is refunded along with the amount paid for your returned product. You will be refunded in the following cases:
Your order was canceled.
There was a failed delivery.
Return due to damaged, defective or expired item.
Return due to incorrect, not as advertised, or counterfeit item.
Return due to incorrect size of the item
Return due to missing items, freebies, or accessories.
Return due to change of mind about the item.
Two Types of Refund:
Refund against Return orders
Refund is processed once Areeni has cleared the Quality Evaluation for the returned item. Learn more about our Return Policy.
Refund against Cancelled orders
Refund is automatically triggered once the cancellation has been successfully processed.
Fail Delivery: In case of fail delivery, It takes 10 working days to return the item to the seller. Once the item is delivered to the seller then your order status will get updated as “Refunded” and you will follow the below refund timeline.
How long is the refund process?
Once your refund status has been updated to “Refunded”, our refund will generally take up to 10 days to reflect on your bank statement. You will receive an email and SMS confirmation from us when your refund has been issued.
Your refund will be based on the payment method used at the time of purchase.
Promotions
To learn more about the upcoming campaigns and discounts, please do the following:
Subscribe to Areeni Newsletters
To learn more about the subscription, please visit Newsletter SubscriptionTurn-on Push Notifications
Please visit Push Notifications to stay updated on the upcoming campaigns and discounts
You can avail 2$ discount on your first purchase from Areeni.
* Flat 30% discount.
* Maximum discount 2$.
* Minimum basket value 6$.
* Discount is applicable only on your first purchase.
